About Us

RFS Communications and Marketing is a US based virtual company which provides customer service and marketing services. Our main customer base is full-service moving companies and the storage industry around The United States.

Become part of our online teleworking team and work for a company that creates great customer experiences.

Join our growing team!

We are currently hiring for 

1. Customer Service Representative
2. Moving Specialist
3. Virtual Video Transcriptionist (Cuber) / Customer Service
4. Customer Service Representative P4P 

Responsibilities in Customer Service Representative: 

• As a customer service representative, you are responsible for following up with customers who have input their information online. These customers have shown interest in our services.
• Your main focus will be confirming details and transferring calls to the sales department. 

• Hours of operation are from 8am - 12am EST Monday - Friday, Saturday 9am - 9pm EST and Sunday 9am - 12am EST.

Requirements:

• At least two years’ experience in a transcribing role is considered an asset.
• Active listener, critical thinker and able to meet tight deadlines.
• Proficiency with computers, video files and the ability to learn new software
• Able to multi-task and adapt quickly in a fast-paced environment.
• Self-motivated to work productively in a virtual environment

Technical Requirements:

• Personal computer (Windows 10 or higher) and USB Headset
• Minimum of 4 core processor or HIGHER
• At least 8GB of Ram
• High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload
• 2 Monitors

Only candidates who meet all technical requirements can be considered.

Responsibilities in Cubing:

• Responsible for reviewing video surveys of client’s homes to assess and determine the number of boxes and shipping containers required to successfully move all items.
• Understand the difference in box sizes (small, medium and large) and shapes (wardrobe and dish boxes) to properly store a client's belongings. For larger items (sofas, tables, bookshelves, etc.) you will need to research on google the measurements and weight sizes.
• Coordinate and communicate effectively with team members and other departments. 
• This role requires working closely with the Survey Team to ensure clear video files and completed documents for clients requiring our moving services.
• The role requires shift work and flexibility is an asset. 
• All successful candidates can expect full time hours either in the cubing role or on the phones as a customer service representative. 

Responsibilities in Customer Service Representative: 

• As a customer service representative, you are responsible for following up with customers who have input their information online. These customers have shown interest in our services.
• Your main focus will be confirming details and transferring calls to the sales department. 
• Hours of operation are from 8am - 12am EST Monday - Friday, Saturday 9am - 9pm EST and Sunday 9am - 12am EST.

Requirements:

• We are looking for high achievers with exceptional attention to detail as you’re responsible for determining the appropriate amount of boxes and moving materials per site.
• At least two years experience in a transcribing role is considered an asset.
• Active listener, critical thinker and able to meet tight deadlines.
• Proficiency with computers, video files and the ability to learn new software
• Able to multi-task and adapt quickly in a fast-paced environment.
• Self-motivated to work productively in a virtual environment

Technical Requirements:

• Personal computer (Windows 10 or higher) and USB Headset
• Minimum of 4 core processor or HIGHER
• At least 8GB of Ram
• High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload
• 2 Monitors

Only candidates who meet all technical requirements can be considered.

Responsibilities:

• Our Customer Service Representatives are responsible for following up with customers who have indicated an interest in our services. This is a work from home position with warm leads provided.
• The role requires shift work and flexibility is an asset.
• Hours of operation in Eastern time are from 8 am to 12 am Monday – Friday, 9 am – 9 pm Saturday and Sunday 9 am – 10 pm. You will be scheduled during these times and will be expected to work weekends.
• Senior customer service agents have an opportunity to train and mentor new hires on exceptional customer service and operating systems (this includes providing praise and constructive feedback).
• Coordinate and communicate effectively with team members and other departments.

Requirements:

• Two years’ experience in customer service or a call center environment is considered an asset.
• Proficiency with computers and the ability to learn new software.
• Positive attitude and a genuine desire to help people.
• Ability to multi-task and adapt quickly in a fast-paced environment.
• Self-motivated to work productively in a virtual environment.
• Must have a quiet work environment at home.

Technical Requirements:

• Personal computer (Windows 10 or higher) and USB Headset
• Minimum of 4 core processor or HIGHER
• At least 8GB of Ram
• High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload
• 2 Monitors

Only candidates who meet all technical requirements can be considered.